Chat Bot – Customer Service Bot
A chat bot is a program used to perform an on-line chat communication through text or voice-to-voice, instead of giving direct physical contact with a human representative. The use of such a chat bot is increasing in popularity. It is a great way to avoid having to deal with the hassles and inconvenience of having to trade real life information with a representative in another country. Instead, you can chat freely with a friend in any chat room and share information that are pertinent to your friendship.
Chat bots are programmed by developers using artificial intelligence, or a type of computer programming that allows the machine to gather data, analyze it, and make predictions. If a chat bot works according to the specifications of its developers, it will make its predictions based on past and present information gathered. This makes the chat bot’s decisions based on what is factual and what is not. If a chat bot is built with a poor artificial intelligence, it could accidentally offend or upset a friend. On the other hand, a superior artificial intelligence chat bot would be able to converse with a person easily and comfortably because it understood what it was talking about before the other party even spoke.
To date, chat bots can communicate with various people over the Internet using either text or voice-to-voice protocols. In addition, a variety of devices that include webcams or wearable computers may allow a chat bot to communicate with a user. Based on chatbot technology, an individual or business could use such a bot as a telephone answering system, a telemarketer, or as a feedback mechanism for a product or service. In doing so, an artificial intelligence bot would not need to take into consideration the social skills that a real person possesses. As such, a chatbot would be able to function the same way a real person would.
Chat bots are available in many forms. Some chat bots are designed to appear to be humans, such as a bot that plays the popular chat game Telephone. Other robots are programmed to carry out specific tasks, including basic speech patterns and grammar. Yet another form of artificial intelligence chat bot is called a knowledge bot. This bot understands how to search the Web and stores information from sites in its memory for future use.
In order for a chat bot to function properly, it must have some form of artificial intelligence. Without artificial intelligence, a chatbot will simply be a walking database which stores information without any user input. Therefore, users get the most out of their chat interface.
A chatbot must also have a good artificial intelligence. This is because it has to use basic human emotions in order to successfully interact with customers. If a chatbot were to have a poor artificial intelligence, it would simply resort to asking random questions which could be a problem for a business. This could result in the loss of a potential customer or a person who found the bot offensive.
In addition to having good artificial intelligence, chat Bots should be able to interact with its users in a natural way. For example, if a customer calls a bot, the chat Bot should be able to answer questions based on a set of preset questions. This not only ensures that customers receive accurate answers, it also ensures that chatbots are friendly.
Many businesses are interested in using chat bots as customer service systems. As these chatbots are able to execute basic customer service functions, they can be helpful in any type of business. Chat bots also provide an automated way for businesses to interact with their customers live and assist in answering questions.